Customized, Impactful and Doable Solutions
Consulting
If you need consistent support with practical, immediately implementable solutions tailored to the hospitality industry, our Consulting service is ideal for you. Together, we identify your true needs, where you want to focus, and to what depth, so you receive support wherever and whenever you need it, with clear impact on your hotel’s performance and operations.
Consulting for New Hotels
Who it’s for
- Hotel owners and investors of new properties
- General Managers before or during the opening
Consulting topics we cover
- Strategic workforce planning, staff budgeting and designing organizational charts & job descriptions
- Crafting attractive job postings and a structured interview process with clear evaluation criteria, emphasizing the candidate experience
- Pre-opening and onboarding support
- Employer branding and employee engagement initiatives
- Designing Standard Operating Procedures (SOPs) and optimal guest experience
What you gain
- Solid foundations from day one
- Strategic support from a specialized team during openings
- Stabilized operations after launch
- Clarity and efficiency in roles, structures, and processes
Consulting for Existing Hotels
Who it’s for
- Hotel owners and investors
- General Managers, HR Managers, and HR Directors
Consulting topics we cover
- Strategic workforce planning, staff budgeting, and designing organizational charts and job descriptions
- Crafting attractive job postings and a structured interview process with clear evaluation criteria, emphasizing the candidate experience
- Employer branding, onboarding programs, and employee engagement initiatives
- Designing Standard Operating Procedures (SOPs) and delivering optimal guest experience
- Setting goals and KPIs, creating performance evaluation systems, and developing career paths with clear criteria for internal transfers and promotions
What you gain
- Optimized hotel operations
- Clarity and efficiency in roles, structures, and processes
- Improved team performance and collaboration
- Targeted interventions with meaningful impact
Trainings & Workshops
We design and deliver workshops and training programs fully tailored to the needs, goals, and unique characteristics of your organization and your team.
- Induction Training
- Hospitality Customer Service Essentials (Signature Training)
- Effective Communication & Body Language
- Hotel Etiquette
- Complaint Handling (for Line Staff & Managers)
- Interviewing Skills for Hospitality Managers
- Leadership Skills for Hospitality Managers (for department supervisors and mid-level managers with little to no team-management experience)
- Train the Trainer
- SOPs Implementation Training (for Front Office, Housekeeping, and F&B)
Executive Mentoring
At My Ikigai, we go beyond training by providing ongoing, practical support to your executives. Through executive mentoring sessions, we offer continuous guidance in their roles, daily hotel operations, and team management. This strengthens leadership confidence, improves team management, increases employee satisfaction, reduces conflicts, and makes daily operations smoother and more efficient.
The service is available to both corporate clients and individual hospitality professionals who seek practical guidance in their role, strengthening of leadership capabilities, and hands on support in managing daily operations and their teams.