My Ikigai on behalf of 5* hotels in Paros, Santorini, Mykonos and Zakynthos is conducting the screening and interviewing process, in pursuit of experienced Front Office Managers. This is a seasonal position.
Key Responsibilities:
- Ensuring that all Standard Operating Procedures (SOP’s) are constantly followed and in the right way by all team members, aiming to achieve the highest guest satisfaction.
- Always demonstrating a thorough knowledge of the hotel’s facilities and amenities, room categories & their specifications, island attractions and points of interest and entertainment, external partnerships and travel arrangements (ferry and airplane schedules, transfers etc.).
- Ensuring that all Front Office employees are collaborating smoothly and effectively with each other and their colleagues from different hotel departments.
- Successfully handling any guest complaints or very demanding guest requests that may occur in an empathetic and timely manner.
- Responsible for creating a timely and effective room allocation, targeting both to a smooth hotel operation and guest satisfaction as well; Efficiently handling any room changes or late check outs.
- Monitoring guest feedback through direct interactions and digital platforms, analyzing trends to implement improvements.
- Reporting regularly to hotel management on guest satisfaction results, team performance, and opportunities for enhancement.
Qualifications:
- Bachelor’s degree in Tourism Management, Business Administration or related field.
- Minimum 2 years of experience in a similar position.
- Excellent knowledge of English language. Any additional language will be considered an asset.
- Proficient knowledge of PMS and the Microsoft Office
- Strong interpersonal skills, team player, flexibility, problem-solving and guest orientation.
Benefits:
- Single accommodation with A/C & Wi-Fi access
- Meals provided on duty.
- Opportunities for training and development within the company.
All applications are considered strictly confidential. After careful consideration of all the received resumes, we will only contact the candidates who meet the requirements of the job to arrange an interview.